How Long Do Switch Repairs Take

If you lot owned a Nintendo Switch over the last few years, you've probably heard almost, or go a victim of, the dreaded "Joy-Con drift" issue that's plagued the console's gamepads since its launch.

There's nothing worse than trying to render to bed on fourth dimension in Stardew Valley and fighting with the controller to move in the right direction or failing to contrivance an attack in Hades considering your dash will only move upwards. Super Boom Bros. is essentially unplayable with Joy-Con drift, and Mario Kart 8 Deluxe is an (even bigger) lesson in frustration.

The Issue

Joy-Con drift is the common name for a hardware problem that causes the control stick on Nintendo's Switch controllers to non respond or register the wrong input even when the gamepad buttons are non pressed.

Since buying my own Switch at launch (and my husband getting his a little later), my household has experienced the issue on three split sets of Joy-Cons. Each time resulted in the purchase of new controllers or forced me to play the Switch simply while docked with a Pro Controller.

"After pressure level from several form-action lawsuits, Nintendo has started to offer free Joy-Con repairs through its customer service portal."

Nintendo has repeatedly denied whatever issue exists with the Switch's Joy-Cons — or at to the lowest degree won't admit that the migrate trouble is as bad as the internet makes it out to exist. However, the problem is widespread plenty that Joy-Con dwelling house repair guides take become commonplace and several class-activity lawsuits have been filed. Pressurized air, rubbing alcohol, bits of paper, and more accept all been cited every bit potential solutions to the issue.

I've tried every play a joke on I could find that didn't involve opening the hardware upwards myself. Some of the techniques, such every bit rubbing alcohol, seemed to solve the issue at first. However, the problem would always render afterwards a few hours to a day, which acquired more frustration.

After pressure from several grade-action lawsuits, Nintendo has started to offer free Joy-Con repairs through its client service portal. The process is straightforward; fill out an online class (or call a customer service representative), mail out the equipment, and then wait. Nintendo doesn't offer whatever indication of how long the procedure volition take, however.

With the launch of Monster Hunter Rise and Pokémon Unite, I finally felt motivated enough to start the repair process so I could finally return to gaming on my couch, upside downward and under a blanket, simply like I used to when I was viii and had to use a flashlight with a Game Boy.

Repair Procedure

Since I endemic more than four Joy-Cons with drift, I was required to call Nintendo's customer service line (the company explains that this is due to lithium-ion battery aircraft restrictions). If you want to have less than four Joy-Cons repaired, yous need to fill out this form.

In social club to process the repair, the amanuensis I spoke to asked the same questions I had previously entered into the course to transport less than five Joy-Cons. I was asked to provide my accost, describe the trouble, and answer basic troubleshooting questions. I was then requested to provide the serial number of my Switch system, even though I was not sending the console itself in for repair.

Afterwards finishing my call with the amanuensis, I checked my inbox to run into eight dissever emails from Nintendo. Four of these were different repair orders (with their ain repair order numbers), and the others were four separate UPS waybills.

Assuming information technology would be fine to combine all of them into ane box, I packaged up my Joy-Cons every bit all-time I could and dropped them off the next twenty-four hours. Afterwards, Nintendo sends your inquiries to its repair tracking website.

Two weeks afterward dropping the Joy-Cons at my local UPS Store (this is the curse of mailing anything to/from Newfoundland) I received a fresh set of six new emails. Of these emails, two of them had new repair numbers from the original fix.

"The entire repair procedure was straightforward (except for the battery of emails) and didn't require much more from me other than dropping off a box of electronics at a UPS branch."

Two days after this, I received another set of half dozen emails notifying me that each Joy-Con had completed its repair procedure and was heading back to me from beyond a continent.

A few weeks afterwards, a single cardboard box arrived in my kitchen. The Joy-Cons seemed to have been completely replaced (or at least swapped with refurbished controllers).

It's important to notation that Nintendo never confirmed either the issue I was experiencing or that it constitute a trouble to begin with. The repair summary sent back with the controllers listed every possible issue equally bare. I, unfortunately, can't speak to what outcome was causing the problem with my Joy-Cons. While there was no accuse for the repair procedure, Nintendo alerted me that I would have paid to repair any physical damage.

Drift-Gratuitous?

The unabridged repair procedure was straightforward (except for the bombardment of emails) and didn't require much more from me other than dropping off a box of electronics at a UPS co-operative. Aside from a lengthy shipping time of virtually vi weeks, it was mostly painless. Since getting my new-to-me controllers dorsum, I have been pestering friends and family to start the process themselves so that they tin can finally enjoy their game library over again.

It'due south unclear if Nintendo plans to update the Switch'south hardware to avoid drift in the future, and promise that the new OLED model fixes the issue seems to exist misplaced. Information technology's also an issue plaguing some owners of Nintendo Switch Lite consoles. Since the switch Lite does non allow users to swap out its built-in joystick and buttons, this is fifty-fifty more frustrating than the standard Switch.

With this in mind, it could be worth picking up an extra set of Joy-Cons or a Pro controller to take a backup if drift is encountered. This is as well something to consider if you're deciding between buying the Calorie-free and the standard Switch.

If you're experiencing Joy-Con drift with your controllers, I highly recommend yous begin the repair procedure. It may take several weeks to see your Joy-Cons once more, but I consider it worth information technology to avert spending more coin on new controllers that may end up with the same outcome anyway.

I've been playing with my Joy-Cons over again for several days, and I'thousand pleased to say I haven't seen any signs of the drift issue returning. Nintendo has not mentioned to me any recourse options if the issue returns, so I'one thousand hopeful I won't need to cross that bridge over again.

Source: https://mobilesyrup.com/2021/08/30/nintendos-switch-joy-con-repair-process-is-almost-a-joy/

Posted by: welchercland1951.blogspot.com

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